Projects and installations are the front door for customer acquisition and installed base growth.
Maintenance conversion, SLA adherence, and renewal cycles are the primary quality-of-earnings levers.
Finalize decision rights, rights lock, and leadership transition charter.
Standardize subcontractor terms, escalation protocols, and KPI dashboard ownership.
Launch maintenance conversion initiatives and gate overseas workstreams to readiness KPIs.
| KPI | Why It Matters | Signal Threshold |
|---|---|---|
| Maintenance conversion rate | Measures installation-to-annuity effectiveness | Improving trend quarter over quarter |
| Service SLA compliance | Protects retention and referral quality | High-90s% service completion |
| Contract churn | Direct indicator of annuity durability | Low single-digit annualized |
| Subcontractor concentration | Execution resilience risk monitor | No single point dependency |